Professional On-Demand IT Support
With a Personal Touch.
The IT team that keeps your technology in Flow.
Get Help NowWhat We Can Help You With
Technology doesn’t always behave — and that’s exactly why Flow is here. From simple computer frustrations to more advanced technical issues, we’re your on-demand IT team, ready to step in with patience, expertise, and a personal touch. Here’s how we help keep your day running smoothly.
Computer & Hardware Support
We treat your hardware like it’s our own.When your computer, server, or printer starts acting up, we know how stressful it can feel. Whether it’s running slow, not turning on, or just not doing what it should, we’ll take care of it — carefully, patiently, and professionally. From upgrades to repairs, we’ll get it running the way it’s supposed to, so you can get back to work without the headaches.
Software & System Support
We fix the “why isn’t this working?” moments.Programs freezing, updates failing, or error messages popping up out of nowhere — we’ve all been there. Flow helps get things back on track by troubleshooting operating-system issues, repairing corrupt files, and reinstalling or configuring the software you rely on most. From Windows and Microsoft 365 to QuickBooks and browsers — we’ll make your system feel calm, stable, and ready to go again.
Network & Internet Help
A steady connection makes everything easier.Few things are more frustrating than slow or unreliable Wi-Fi. We’ll find what’s causing the problem, fine-tune your router, and make sure your devices stay connected wherever you are. Whether it’s your office network, home workspace, or VPN connection, we’ll keep your internet stable and secure
Security & Protection
Safe, secure, and worry-free technology.Pop-ups, scams, or suspicious activity? You’re not alone. Flow removes malware, installs trusted antivirus tools, and strengthens your passwords and firewall so your information stays safe. We keep your privacy and security solid — without adding confusion or fear.
Backup & Data Recovery
Because every file deserves a backup plan.We make sure your important files are never lost — whether you prefer cloud backups or local storage. Flow sets up automatic backups, restores deleted files, and teaches you how to keep everything protected with little effort. Quiet protection that works in the background so you don’t have to worry.
Email & Cloud Setup
Getting your email and files back in sync.Email not syncing? Attachments won’t send? We’ve seen it all. Flow sets up Outlook, Gmail, and Microsoft 365 accounts, syncs calendars and contacts, and connects everything across your devices. We’ll make communication simple again — organized, secure, and reliable.
Windows User Account & Login Help
Because getting locked out shouldn’t ruin your day.Locked out of Windows? Password not working? Stuck on a loading screen? Flow helps with all the frustrating account issues that keep you from reaching your desktop. We repair corrupt user profiles, fix login delays, restore access, and guide you through authentication issues with patience and clarity.
Office Setup & IT Transitions
Setting up your tech for a new start.Moving to a new office or reorganizing your workspace? Flow makes the transition easy. We reconnect computers, printers, and networks, set up Wi-Fi and backups, and make sure everything is ready to go from day one. A smooth setup means less downtime and more flow.
Honest IT Advice & Planning
Friendly guidance that actually makes sense.Before you buy new tech or start upgrading, talk to us first. We’ll help you choose reliable hardware, secure software, and smart cloud solutions that fit your needs—straightforward, patient advice from people who care about helping you make confident tech decisions.
Before You Call — Try These Quick Fixes
At Flow, we’re all about helping you solve problems the smart way — even if that means you fix the
issue yourself and don’t need us.
Many computer problems have simple, fast solutions, and with just a few guided steps, you can often
get everything working again without spending a dollar.
That’s why we created this helpful “Fix-IT Yourself” checklist.
It’s filled with the same tips real technicians use every day — friendly, practical, and easy for anyone
to follow.
Save time. Save money. And feel good knowing you solved it like a pro!
🛠️Troubleshooting Guide
🔌 1. Power and Connection Issues
1. Check Power
🔸 Make sure your computer, monitor, router, and printer are all plugged in and turned on.
🔸 If using a power strip, confirm that the strip itself has power or try another outlet.
2. Inspect Cables
🔸 Verify that all cables (power, HDMI, USB, network, etc.) are firmly connected at both ends.
3. Restart Devices
Restarting often solves many issues. Restart your computer, router, or printer if necessary.
💡Tip: Restart your computer at least once a week to keep it running smoothly.
💻 2. Computer Won’t Turn On
1. Power Reset Trick
🔸 If the power cable is securely connected but the computer won't turn on, try this:
🔸 Unplug the power cable from the wall or power strip
🔸 Hold the power button for 10 seconds while it’s unplugged.
🔸 Plug the cable back in and try turning on the computer
2. Test the Power Outlet
🔸 Plug another device into the same outlet to ensure it’s working
3. Remove Accessoriest
🔸 Disconnect all external devices (e.g., USB drives, printers) and try again.
4. Listen for Sounds
🔸 No fans, lights, or beeps? It might indicate a power supply or internal hardware issue.
⌨️🖱️ 3. Keyboard, Mouse, and External Devices Problems
1. Reset and Test
🔸 Unplug and Reconnect: Disconnect the device and plug it back in.
🔸 Try Another Port: Use a different USB port
🔸 Wireless Devices: Replace or recharge the batteries. Ensure the USB receiver is connected.
🔸 Test on Another Device: Connect the device to another computer to verifyfunctionality.
2. Update Drivers
🔸 Open Device Manager
🔸 Locate the device, right-click, and select Update Driver.
🔸 Follow the prompts to install the latest driver.
🖥️ 4. Monitor or Display Problems
1. Basic Checks
🔸 Ensure the monitor is turned on.
🔸 Check HDMI/VGA/DisplayPort cables at both ends.
🔸 Use the monitor’s menu buttons to select the correct input source (e.g., HDMI, VGA).
2. Test and Adjust
🔸 Try a different cable or port.
🔸Test the monitor with another device.
🔸 Adjust brightness and contrast if the screen appears dim.
🔊 5. Audio and Microphone Problems
1. Check Hardware
🔸 Ensure the volume isn’t muted and is turned up.
🔸 Confirm that your speakers or headphones are properly connected.
🔸 Test the speakers or headphones on another device.
2. Check Software Settings
🔸 Select the correct output/input device in Windows sound settings.
🔸 Update audio drivers via Device Manager.
🖨️ 6. Printer Not Working
1. Basic Troubleshooting
🔸 Ensure the printer is turned on and properly connected (via USB, Wi-Fi, or Ethernet).
🔸 Check for paper jams and ensure there is enough paper.
🔸Verify ink or toner levels.
2. Clear Print Queue
🔸 Cancel any stuck print jobs in the print queue.
3. Restart and Update
🔸 Turn printer off, wait 30 seconds, turn back on.
🔸 Download and install the latest printer drivers from the manufacturer’s website.
🐢 7. Program Freezes or Won’t Open
1. If a Program Freezes and Won’t Close
🔸 Press Ctrl + Shift + Esc to open Task Manager.
🔸 Select the program in the list and click End Task to force it to close.
🔸 Reopen the program.
2. If a Program Won’t Open
🔸 Open Task Manager to check if the program is running in the background.
🔸 If listed, close it using End Task, then try opening it again.
🔸Ensure you’re signed in with the correct account (some programs won’t run under guest accounts)
3. Check for Updates
🔸 Many programs have an Update option under the Help or About menu. Updating often resolves issues
4. Use Windows Repair Option
🔸 Press the Windows key and type Installed Apps.
🔸 Locate the program, click on it, and select Modify or Repair.
🔸 Windows will attempt to fix the program without affecting your data.
5. Reinstall the Program
🔸 If repair fails, uninstall the program via Apps in the Settings menu.
🔸 Download the latest version from the official website and reinstall it.
Note: You might need your activation key again if you reinstall or repair.
🌐 8. Internet or Wi-Fi Issues
1. Check Network Lights
🔸 Your computer’s network port should show green/orange activity lights.
🔸 If no lights are visible, switch the cable or try another network port.
2. Test Other Devices
🔸If other devices also have no internet, the issue lies with your network, not your computer.
3. Restart Router and Modem
🔸 Unplug both devices for 30 seconds, then plug them back in and wait 2 minutes
4. Reconnect to Wi-Fi
🔸 Forget the network and reconnect using the correct password.
5. Contact Your ISP
🔸 Check with your Internet Service Provider for outages.
6. If It’s Just One Website
🔸 Test the website in Incognito/Private Mode. If it works, clear your browser’s cache and cookies.
🔸 Clear site data by clicking the lock icon next to the website address, then refresh the page.
⚠️ 9. Error Messages
1. Don't Ignore Error
🔸 Error messages provide important clues
🔸Take a screenshot or write down the exact wording.
2. Search the Exact Message
🔸 Most errors already have simple solutions online.
💬 10. Use ChatGPT for Instant Help
1. Send the Exact Error
🔸 Paste the error message or screenshot.
2. Describe What Happened
🔸Explain what you were doing when the issue started and what you’ve already tried.
3. Get Step-by-Step Help
🔸ChatGPT can walk you through fixes like an IT technician.
Security Awareness & Tools
Security can feel overwhelming — passwords, phishing, viruses, data leaks… it all sounds
complicated.
But at Flow, we believe something different:
Most security isn’t about being “technical.”
It’s about a few simple habits that anyone can follow.
These are the everyday steps that make the biggest difference — clear, practical, and proven to
protect your digital life.
No stress, no confusion, no tech background required.
Flow makes it simple
🔑 Use Strong Passwords (and Keep Them Safe)
Weak or reused passwords are one of the biggest security risks.
Create long, unique passwords that mix letters, numbers, and symbols — the longer, the better.
To make life easier, store them in a trusted password manager like Bitwarden or NordPass.
You’ll only need to remember one strong master password — the rest stay protected.
💡Tip: Check your password’s strength and see if it has been exposed using the tools below
🔒 Turn On 2-Step Verification (2FA)
Even the best password can be stolen. Two-step verification adds a second lock by sending a one-time code to your phone or app. It takes only minutes to set up but can block nearly all unauthorized logins.
💡Tip: Start with your email — it protects everything else
🛡️ Install Antivirus Protection
Antivirus is your first line of defense.
Windows Defender works great for most users, and free options like Avast or Bitdefender Free add
extra protection.
If your computer shows unusual pop-ups or slows down, run a full scan.
💡Tip: Never turn off your antivirus — keep it running quietly in the background
📢 Be Careful With Downloads, Installers & Browser Extensions
Many threats come from things that look harmless — fake “updates,” random installers, or sudden
pop-ups.
Only download software from official websites or trusted app stores, and ignore anything telling you to
install something you didn’t ask for.
Browser extensions need attention too. Unsafe ones can track you, redirect websites, or show
unwanted ads.
Remove anything you don’t recognize or no longer use.
💡Tip: If you didn’t go searching for a program or update, don’t install it.
🛡️ Be Careful With Downloads, Installers & Browser Extensions
This is the #1 way people get hacked — more than viruses or weak passwords.
Scams often look real: an email, text, or phone call that feels urgent or official.
Their goal is to make you click fast without thinking.
💎Be cautious with any message asking you to click a link, open a file, or “verify” something.
💎Look for odd wording, unknown senders, or strange requests.
💎Never share passwords, codes, or personal info with anyone.
💎Always hover over links to see the real website before clicking — if it looks weird, avoid it.
You can scan suspicious links with the tool below.
Phone scams work the same way. No real company will ever call you asking for your password, code,
or remote access.
If a call feels pushy or strange, hang up immediately.
💡Tip: The biggest warning sign is pressure. If someone wants you to act fast, stop immediately.
📶 Secure Your Office & Devices
Your WIFI front door to your entire digital life.
If someone gets into your network, they can access your devices, files, cameras, and more.
Change your router’s default password, update its firmware, and avoid logging into sensitive accounts
on public Wi-Fi unless using a VPN.
Protect physical access too — set a PIN, password, or biometric lock on all your devices, and turn on
auto-lock so they secure themselves automatically.
Before selling, giving away, or recycling a device, wipe it completely or remove the hard drive. This
ensures your personal information stays protected.
💡Tip: Lock your screen by pressing Win + L every time you leave.
☁️ Back Up Important Data Regularly
Hard drives fail, ransomware encrypts files, and accidents happen.
Keep copies of important data in the cloud (OneDrive, Google Drive, Dropbox) or on an external
drive.
Automatic backups run quietly in the background and protect everything that matters.
💡Tip: Backups turn big emergencies into small problems — you can restore everything quickly.
🧰 Free Security Tools
The same trusted tools professionals use — now just one click away. Try them right here to boost your security confidence.
💌 Email Breach Check
Find out if your email address has appeared in a data breach.Websites sometimes get hacked — this tool checks if your information was ever exposed so you can change your password and stay protected. It’s fast, private, and eye-opening.
🔐 Password Safety Tools
Two quick ways to test your passwords:Check Strength: See how strong your password is and how long it would take to crack.
Check Exposure: Find out if your password has ever been leaked in a data breach.
📫 Temporary Email (Temp Mail)
Need to sign up for something but don’t want spam later? Create a short-term email address for quick registrations or downloads.Perfect for one-time sign-ups — just don’t use it for personal or business accounts since it expires after a while.
🧩 Website & File Safety Check (VirusTotal)
Not sure if a file or link is safe? Upload it or paste the URL to scan it through dozens of trusted security engines.If multiple scanners flag it, you’ll know to stay away. It’s a quick, free way to double-check suspicious content before opening.
💡Note: This tool only scans and reports — it doesn’t remove threats from your computer.
💙 Staying secure doesn’t mean doing everything — just the right things. A few smart habits and the tools above will protect you from most online risks. And remember, whenever something feels off, Flow is always here to help.
🌊 About Flow
The on-demand IT team you call when anything goes wrong — from simple issues to advanced
technical problems — fixed calmly, clearly, and professionally.
Technology can fail in a hundred different ways.
Sometimes it’s something small — a slow computer, a printer that refuses to print, Wi-Fi dropping, or
email acting strange.
Other times it’s serious — Windows errors, blue screens, corrupted user profiles, Active Directory login failures, system
crashes, OS updates breaking apps, VPN authentication errors, remote-access failures,
firewall misconfigurations, DNS issues, unstable networks, cybersecurity alerts, or missioncritical programs refusing to open right when you need them most.
When these issues hit, everything stops:
your work, your business, your rhythm, and your peace of mind.
And that’s exactly why Flow exists.
Flow was created to give people — at home and at work — a place where they can call, feel
understood, and get real solutions delivered with patience, professionalism, and genuine care.
No subscriptions. No contracts. No commitments.
Just real on-demand help when you need it most.
We saw small businesses losing hours to preventable tech issues…
Home users feeling helpless and unsure who to trust…
And too many people are being rushed, dismissed, or spoken to in complicated tech language they
don’t understand.
Flow was built to be the opposite of that.
Here, support feels warm, human, and clear.
Here, you get both friendliness and advanced skill.
Here, your technology — and your day — always feel supported.
Why People Like Flow
✔ Friendly Support
You’ll never feel rushed, embarrassed, or spoken to like you “should know better
✔ Clear Explanations
We don’t speak “tech.” We speak normal, human language you can actually follow.
✔ Real Expertise
Behind our friendly tone is a team with deep troubleshooting skills and advanced IT knowledge.
✔ Honest Guidance
No upselling. Just what’s genuinely best for you.
✔ Support for all skill levels
From complete beginners to busy small offices — we meet you where you are.
✔ On-demand, no-subscription support
You only pay when you need help. No memberships. No contracts. No surprises